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Frequently asked questions

Can't find what you need? Email support@kinlives.com and we'll reply within 7 business days.

Getting started

What is KinLives?

KinLives is an AI-powered life recording and family legacy platform. Record moments via web posts, AI chat, or our Telegram bot; AI organizes them into a timeline, knowledge base, and family stories that become annual yearbooks and memoirs.

How do I get started?

Sign up free, then click "Capture now" on your dashboard or simply say something in the AI drawer. The onboarding guide helps you build your profile, timeline, and family tree within your first week.

Is my data safe?

All traffic is encrypted with HTTPS. You can export all your data (JSON/CSV) anytime from Data Management, or request account deletion. See our Privacy Policy for details.

Recording & AI

What recording channels are supported?

Web posts, AI chat, our Telegram bot (text/photos/audio/documents auto-analyzed and filed), and album uploads (photos/audio auto-transcribed and described).

What data does the AI access?

AI only receives the content needed to complete a task when you explicitly ask it to organize, analyze, or generate. AI-generated content is labeled "AI-generated" and you can edit or delete it.

Are my AI conversations saved?

Yes. Multi-topic conversations are persisted by topic and remain available after refresh or on another device.

Family & legacy

How do I invite family members?

Generate an invite link on the Family page. Family members join your family space after signing up to co-maintain the shared timeline and family tree.

How are yearbooks and memoirs generated?

We summarize your records into an annual report. Memoirs use the AI book feature on your timeline and knowledge base to draft a structured manuscript you can edit and export to PDF.

What is digital legacy?

Legacy-tier members can configure digital legacy arrangements, designating who can access their preserved memories under defined conditions.

Subscription & billing

What are the free limits?

Free includes 512MB storage, basic recording, timeline, check-ins, and a limited AI chat quota—enough to get started. Upgrade to Personal for the full AI feature set.

How do I upgrade or cancel?

See your plan and upgrade under Settings → Subscription. Yearly billing saves 20%. Cancel anytime; you keep access until the current period ends.

What is the refund policy?

During the launch phase, manual activation and refunds are available—contact support@kinlives.com and we typically respond within 7 business days.